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Service Level Agreements (SLAs) are contractual performance commitments that Relay offers enterprise integrators for the metrics that matter to payments. Relay measures uptime, quote latency, fill speed, and fill success continuously, then publishes performance over rolling 30-day windows so you can reference reliability in risk reviews, procurement, and your own customer commitments. You cannot build a payments business on infrastructure that “usually works.” Your merchants and users hold you to commitments, your risk team needs measurable targets, and your procurement process needs contractual terms.

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What’s covered

Relay covers four metric families on Tier-1 routes between major chains and in major currencies:
  • API uptime — The API is available and responding, with a 99.9% target.
  • Route uptime — Relay makes covered chains available through the API, with a 99.9% target.
  • Quote latency — Relay commits to quote latency at p50, p95, and p99 for each route category.
  • Fill latency and fill success — Relay measures confirmed deposit through confirmed destination settlement, with success-rate commitments up to 99.9% on covered routes.
Long-tail routes carry service level objectives (SLOs): non-binding targets that guide monitoring and improvement and are published alongside SLA performance.

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How it works

  1. Define scope — Relay works with you to define SLA coverage against the routes and pairs your payment flows use.
  2. Set commitments — Your enterprise agreement documents the commitments with clear metric definitions.
  3. Measure performance — Relay tracks performance over rolling 30-day windows and publishes it at status.relay.link.
  4. Respond to incidents — Relay backs the targets with defined incident-response and root-cause-analysis commitments.

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Why it matters

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For integrators

  • Make commitments downstream — Back the SLAs you give your merchants with SLAs from your payment rail.
  • Pass procurement — Give risk and vendor reviewers defined metrics and contractual terms instead of relying on marketing claims.
  • Verify performance — Check published rolling 30-day performance instead of waiting for a renewal review.

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For your users

  • Deliver consistent payments — Give users payments that complete at the speed they expect.

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Who it’s for

  • Payment service providers — Support merchant SLAs with back-to-back coverage from checkout to settlement.
  • Wallets and wallet infrastructure — Use contractual SLAs and published performance in provider reviews.
  • DEXes and aggregators — Compare Relay against other providers with committed metrics and published rolling 30-day performance.
  • Aggregation and orchestration platforms — Back the success rate, uptime, and latency commitments you offer downstream with commitments from the execution layer.
SLAs cover qualifying Tier-1 routes under enterprise agreements. Contact Relay to discuss coverage for your specific corridors.